Privacy Policy

At TIGHTS, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how Cenáriomagistral Lda. (“TIGHTS”, “we”, “us” or “our”) collects, uses, stores and protects your personal data when you visit or make a purchase through www.tights.com (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The entity responsible for the processing of your personal data is:

Cenáriomagistral Lda.
Rua Capitão Augusto Casimiro, Nº 508
4600-056 Amarante
Portugal

For any questions regarding your personal data or this Privacy Policy, you can contact us at:

hello@tights.com

2. Personal Data We Collect

We may collect personal data that you provide directly to us when you use our Website, place an order, contact us, or otherwise interact with TIGHTS.

Depending on how you use our Website, this may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Payment and transaction information
Information provided when contacting our customer service
Any other information you voluntarily provide to us

When you browse our Website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, pages visited and information relating to your interaction with the Website.

Payment information may be processed by the relevant payment service provider. We do not need to store your complete payment card details ourselves in order to process your order.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Processing and fulfilling orders

We use your information to:

Process and fulfil your orders
Process payments
Arrange delivery
Provide order confirmations and updates
Manage your customer account, where applicable
Handle issues relating to your order

Customer service

We may use your information to respond to enquiries, provide customer support, investigate issues and communicate with you regarding your order.

Website operation

We process certain information to operate, maintain, secure and improve our Website and online store.

Legal and regulatory obligations

We may process and retain personal data where necessary to comply with legal, accounting, tax, regulatory or other applicable obligations.

Fraud prevention and security

We may process information where necessary to detect, prevent and investigate fraud, abuse, security incidents or other unlawful activity.

4. Legal Bases for Processing

Under applicable data protection law, including the General Data Protection Regulation (“GDPR”), we process your personal data on one or more of the following legal bases:

Performance of a contract — where processing is necessary to process and fulfil an order you have placed with us.

Legal obligation — where we are required to process or retain information in order to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is necessary for our legitimate business interests, such as operating and securing our Website, preventing fraud, responding to customer enquiries and improving our services, provided that these interests do not override your fundamental rights and freedoms.

Consent — where we rely on your consent for a particular processing activity. Where processing is based on consent, you may withdraw that consent at any time.

5. Guest Checkout

You can purchase products through our Website without creating a customer account.

When you use guest checkout, we still need to collect and process the information necessary to process, fulfil and deliver your order.

6. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify, which provides the ecommerce platform on which our Website operates;
Payment service providers, to securely process payments;
Shipping and delivery providers, to fulfil and deliver your orders;
Service providers that assist us with operating, maintaining and securing our Website;
Professional advisers, where necessary;
Public authorities or other parties where disclosure is required by law or necessary to protect our legal rights.

Third parties that process personal data on our behalf are expected to process that information only as necessary to provide their services and in accordance with applicable data protection requirements.

Shopify may process customer data on our behalf as part of providing its ecommerce services. Shopify states that merchants are generally the controllers of their customers’ data and that Shopify may act as a processor for merchant customer data, subject to the particular Shopify services being used.

7. Payment Information

We offer several payment methods, which may include credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna and other available payment services.

Payment transactions are processed through the relevant payment provider. Depending on the payment method selected, your payment information may be processed directly by that provider.

We do not intentionally store complete payment card information on our own systems.

8. Shipping Information

To deliver your order, we may provide necessary information, such as your name, shipping address, email address and telephone number, to the shipping or delivery provider responsible for your order.

Different delivery providers may be used depending on the destination and circumstances of the order.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with legal, accounting and tax obligations.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

Where personal data is no longer necessary, we will delete or anonymise it where reasonably possible, unless we are legally required to retain it for a longer period.

10. International Data Transfers

Some of the third-party service providers we use may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

Shopify notes that personal data relating to European customers may be processed or stored outside Europe, subject to applicable safeguards and data protection requirements.

11. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to ensure that the Website functions properly, remember preferences, understand how visitors use the Website and, where applicable, support marketing and advertising activities.

Cookies may collect information such as your device, browser, IP address, pages visited and interactions with the Website.

Some cookies are necessary for the operation of the Website and cannot be disabled through our systems. Other cookies may require your consent depending on their purpose and applicable law.

You may be able to manage your cookie preferences through the cookie consent tools available on our Website and through your browser settings.

Shopify provides merchants with customer privacy tools, including settings for privacy preferences and cookie consent.

12. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you;
Right to rectification — to request correction of inaccurate or incomplete information;
Right to erasure — to request deletion of your personal data where there is no lawful reason for us to retain it;
Right to restriction — to request that we restrict the processing of your personal data in certain circumstances;
Right to data portability — to request your personal data in a structured, commonly used and machine-readable format where applicable;
Right to object — to object to certain processing based on our legitimate interests;
Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

These rights are subject to the conditions and limitations established by applicable law.

14. How to Exercise Your Rights

If you wish to exercise any of your privacy rights or have a question about how we process your personal data, please contact us:

Email: hello@tights.com

You may also contact us through the contact form available on our Website.

We may need to verify your identity before fulfilling certain requests in order to protect your personal data and prevent unauthorised access.

15. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully or that your data protection rights have not been respected, you have the right to lodge a complaint with the relevant data protection supervisory authority.

As a company established in Portugal, you may contact the Comissão Nacional de Proteção de Dados (CNPD).

16. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing them with personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, legal requirements or data processing practices.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your personal data.

18. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: